– Questions? –
Services
What is Taylor Victoria Art?
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What does Taylor Victoria Art sell?
Taylor Victoria Art sells premium design goods that may be limited editions or one-of-a-kind that range from fashion, accessories, homeware, furniture to art work.
How can I trust buying on Taylor Victoria Art?
We know that safety and trust are really important to you and being frequent online shoppers ourselves we take it seriously. When you purchase an item from Taylor Victoria Art, we use secure payment methods so that only the payment method you select sees your card information. That way you know your information is in good hands with Stripe or PayPal. We never store payment information.
Account
Why am I required to register before making a purchase?
Registering is quick and easy, we require only a password in addition to the email that you provide. Having an account lets you keep track of your orders’ status from your dashboard easily.
How do I change my email settings?
To change your connected email address or change your email notifications, follow the steps below:
On the upper right hand corner of any page you’ll see a link called ’Account’ or your username if you’re signed in. Click on your username to access your user account dashboard.
Select “Account settings”. You are then able to change your connected email address, shipping address, and specify if you’d like to receive email from Taylor Victoria Art.
I forgot my password, how can I get a new one?
It happens to the best of us. Go to My Account to set a new one.
Can I make my own list of favourite products? Where can I see it?
Yes! If you like a product just click on the desire (heart) icon below it. This will automatically save it to your desired list, which you can find under your account dashboard. On the upper right hand corner of any page you’ll see a link called ’Account’ or your username if you’re signed in. Click on your username to access your user account dashboard.
Buying
What forms of payment does Taylor Victoria Art accept?
We accept any payment method that Square and PayPal accept! All credit cards used for payment must have a valid billing address.
Are my payments secure?
All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser.
For your own safety we do not save any payment information. Payments are made directly through PayPal or Stripe—certified to PCI Service Provider Level 1, the most stringent level of certification, so we can guarantee that important information stays confidential and private.
How do I check the status of an order?
In “My orders” you can see the progress of all of them. Once delivered, you will receive more information on how to track the package and when it will arrive.
To check the status of your sale, hover over your profile icon in the top right corner of the screen. Click it and choose ‘Orders’ in your dashboard, which is a page of all your active and previous orders.
If on the right hand side of the listing title the icon is Orange, it means that the item has not shipped yet. You will receive a shipping confirmation email when the tracking number has been put into the system and your order receipt with your dashboard will provide the info for you to track the shipment.
Shipping & Return
What is your return policy?
Products are made-to-order. That means that we cannot accept returns on any items that are being made based off of size discrepancies or buyers’ remorse.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
In case of any concerns, please reach out to contact us.
Which countries do you ship to?
Currently we ship to the United States, Canada, and Mexico.
How much will the delivery cost me?
This is subjective depending on where the package is sent from and its destination. Also the size of the product and delivery type (standard or express) will affect the price. Delivery costs are clearly stated on the checkout page while buying.
*Some countries may charge customs and duties for your parcel. You are responsible for these customs and duties charges.
Privacy & Policy
Information Collected or Received
Taylor Victoria Art may collect personally identifiable information, such as your name.
Information about your computer hardware and software may be automatically collected by Taylor Victoria Ar. This information can include: your IP address browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Taylor Victoria Art website.
Collection and use of personal information
Taylor Victoria Art collects and uses your personal information to operate its website(s) and deliver the services you have requested.
When you place an order on the Site, you must provide your first and last name, a valid email address, phone number, billing address, shipping address, and credit card number. We will use this information to fulfill the order you place and to communicate with you about it.
Taylor Victoria Art uses your information for four purposes: (1) to fulfill the orders you place on the Site, (2) to answer any customer service inquiries that you may have, (3) to contact you about special offers, Taylor Victoria Art news and new products and (4) to understand the shopping habits of our customers to better serve them in the future.
Children Under Thirteen
Taylor Victoria Art does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.